Last Updated: 24 April 2025
Naarm Painting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including through our website www.naarmpainting.com.au or other means. By using our services, you agree to the practices described in this policy.
What Personal Information We Collect
When you contact us for enquiries or to request a quote for our services, we may collect:
– Your Name
– Your Contact Details (phone number or email address; at least one is required)
– Your Message (detailing your enquiry or request)
How We Collect Your Information
We collect personal information directly from you via:
– The contact or quote request form on our website
– Emails you send to us
– Phone calls you make to us
Why We Collect and How We Use Your Information
We use your personal information to:
– Respond to your questions and process your requests
– Provide you with information about our services and supply quotes
– Send an automated acknowledgment email when you submit a form
– Communicate with you and provide customer service
– Meet our accounting and legal obligations
Hubspot Integration and Overseas Transfer
Information submitted via our website form is stored on the Hubspot platform, which we use for customer relationship management and communication. Using Hubspot may involve the transfer of your personal information to servers located outside Australia.
Data Retention
We retain personal information only as long as necessary for the purposes collected:
– Quote enquiries where no response is received or quote is declined: Data is deleted 30 days after the initial enquiry or quote.
– Accepted quotes: Data is retained for 7 years from job completion to comply with Australian accounting and legal requirements.
Disclosure of Personal Information
We do not sell or rent your personal information. We may share your information only with:
– Our Accountant, solely for invoicing and legal compliance.
– Hubspot, to facilitate email automation and data storage.
– Legal Authorities, where required by law or to respond to a valid legal request.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure:
– All communication between our website and servers is protected by HTTPS/SSL encryption.
– Form data is securely stored within Hubspot’s infrastructure.
– Access to personal information is restricted to authorised personnel only.
Your Rights
Under the Australian Privacy Principles (APPs), you have rights to:
– Access the personal information we hold about you.
– Request correction of inaccurate or incomplete information.
– Request erasure of personal information (subject to legal retention requirements).
To exercise these rights, contact us at:
Email: info@naarmpainting.com.au
We will respond within 30 days of receiving your request.
Complaints
If you believe your privacy has been breached, please contact us first. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised. Please review this policy periodically.
Contact Us
Naarm Painting
Email: info@naarmpainting.com.au
Website: www.naarmpainting.com.au